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C3 Virtual User Conference

January 19, 2022

 

2022 User Conference by TCN

Introducing TCN’s C3 2022 Virtual User Group Conference. C3 is a brand new conference experience developed to help professionals connect, collaborate and communicate. Learn with industry experts, call center managers and other paneled guests about how to look to the future of the call center world. 

Expect to increase proficiency in using TCN’s call center software with product demos and Q&A sessions from TCN executives, engineers, product managers and clients. With every session carefully curated with compliance and call center metrics in mind, you’ll come away with unique insights and a better grasp of compliance regulation challenges facing the industry.

Be a part of the conversation at this year’s C3 2022 User Conference.

Keynote Speaker

Colby Jenkins

Leadership Training and Team Building

Learn from a retired Army Green Beret about leadership strategies and the best ways to build your team to accomplish difficult tasks. Discover how to overcome the challenges of connecting different personalities and dynamics in a call center, and how to help agents work together to build an A-Team.

“I attended Colby’s talk at a conference in Singapore. I must say I was very impressed not just with what he has achieved, but also how he could relate to the learnings and translate it for business program managers that help a leader in building an A-Team.”

— Audience Member

Speaker Introductions

  • _colby-jenkins

    Colby Jenkins

    Keynote Speaker | Retired Army Green Beret

  • _jesse-bird

    Jesse Bird

    Co-founder and Chief Technology Officer | TCN

  • _bryce-payne

    Bryce Payne

    Vice President of Business Development | TCN

  • _darrin-bird

    Darrin Bird

    Executive Vice President | TCN

  • _dave-bethers

    Dave Bethers

    Vice President of Product | TCN

  • _mikel-borden

    Mike Borden

    Senior Account Manager | TCN

  • _chaz-butterfield

    Chaz Butterfield

    Senior Account Manager | TCN

  • c3-scott-brownlee

    Scott Brownlee

    Call Center Industry Veteran

  • Michelle

    Michelle Tenberg

    Senior Vice President of Customer Service Operations | Zenith American Solutions

  • bill-king-final

    Bill King

    IT Manager | Beyond Vision

  • brian-grimes

    Brian Grimes

    President | Credit Bureau Services of Iowa, Inc.

COLLABORATE

Agenda

January 19, 2022 – All times in MST

9:00 –
9:07 AM

General Session: Welcome to C3 2022

Bryce Payne – Vice President of Business Development, TCN

9:07 – 10:00 AM

10:00 – 10:20 AM

Setting the Stage for the Future

Darrin Bird – Executive Vice President, TCN
Jesse Bird – Chief Technology Officer, TCN

10:20 – 10:30 AM

INTERMISSION

10:30 – 11:20 AM

Secrets for Success: Using TCN to its Full Potential

Mike Borden – Senior Account Manager, TCN

11:20 AM – 12:10 PM

 Conquering Compliance, One Regulation at a Time

Chaz Butterfield – Senior Account Manager, TCN

12:10 – 12:20 PM

INTERMISSION

12:20 – 1:10 PM

 Analysis Paralysis: Making Decisions Using Key Metrics

Dave Bethers – Vice President of Product, TCN

1:10 – 1:55 PM

 C3 Panel: Connect, Collaborate, Communicate

Courtney Reynaud – President, Creditors Bureau USA
Scott Brownlee – Operational Strategy, Arcadia Recovery Bureau
Brian Grimes – President, Credit Bureau Services of Iowa, Inc.
Bill King – IT Manager, Beyond Vision

1:55 – 2:00 PM

Closing Remarks

Watch: 5 Reasons You Can’t Miss C3

 

Frequently Asked Questions

C3 is a user group conference powered by TCN that allows individuals and companies to come together to connect, communicate and collaborate. It features speakers who will help educate attendees on industry trends and the best way to utilize TCN’s cloud-based software to achieve contact center goals.

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999 and based in St. George, UT, TCN supports billions of interactions every year between call center agents and customers.

C3 will take the average TCN user and turn them into a power user. It provides key insights into features that are currently untapped and full of growth potential. You can expect to gain valuable industry insights and inspiration from keynote speakers. When you register, you will also receive a complimentary swag box to help you get ready for C3.

C3 is happening virtually on January 19, 2022. This one-day event will be exclusively online, with on-demand viewing available at a later date.

The C3 2022 agenda can be found online.

TCN’s C3 User Conference registration can be submitted at www.tcn.com/C3 and is entirely free.

Due to the continued challenges and logistics of COVID-19, TCN’s C3 conference will be held exclusively online. No travel is necessary.

When circumstances allow, future events will be in-person.

To prepare for C3, make sure you register ahead of time and write down any questions you might have about compliance or contact center software to ensure you are ready to participate in the sessions.

Make sure you have downloaded the latest version of GoToWebinar. In order to get the most out of C3, be sure to run a system check prior to the event.

To learn more about TCN and its call center software, you can call our account services team at 866-745-1900 or email sales@tcn.com.

More information on Operator can be found online at tcn.com.

For general questions about TCN’s C3 User Conference, you can contact TCN directly.

Toll-free: 866-745-1900 Email: service@tcn.com

Let’s get you registered, it’s free.

Welcome to C3 2022!

We are excited to kick off TCN’s inaugural user conference and are thrilled about all the opportunities to connect, collaborate and communicate.

This virtual all-day free event will allow you to learn with industry experts, call center managers and other paneled guests about how to look to the future of the call center world.

Save the Date

January 19, 2022 | 9:00 AM – 2:00 PM MST

To begin the registration process, please enter your information.