C3 Virtual User Conference
January 19, 2022
2022 User Conference by TCN
Introducing TCN’s C3 2022 Virtual User Group Conference. C3 is a brand new conference experience developed to help professionals connect, collaborate and communicate. Learn with industry experts, call center managers and other paneled guests about how to look to the future of the call center world.
Expect to increase proficiency in using TCN’s call center software with product demos and Q&A sessions from TCN executives, engineers, product managers and clients. With every session carefully curated with compliance and call center metrics in mind, you’ll come away with unique insights and a better grasp of compliance regulation challenges facing the industry.
Be a part of the conversation at this year’s C3 2022 User Conference.
Leadership Training and Team Building
Learn from a retired Army Green Beret about leadership strategies and the best ways to build your team to accomplish difficult tasks. Discover how to overcome the challenges of connecting different personalities and dynamics in a call center, and how to help agents work together to build an A-Team.
“I attended Colby’s talk at a conference in Singapore. I must say I was very impressed not just with what he has achieved, but also how he could relate to the learnings and translate it for business program managers that help a leader in building an A-Team.”
— Audience Member
January 19, 2022 – All times in MST
Bryce Payne – Vice President of Business Development, TCN
9:07 – 10:00 AM
Colby Jenkins – Retired Army Green Beret
10:00 – 10:20 AM
Jesse Bird – Chief Technology Officer, TCN
10:20 – 10:30 AM
10:30 – 11:20 AM
Mike Borden – Senior Account Manager, TCN
11:20 AM – 12:10 PM
Chaz Butterfield – Senior Account Manager, TCN
12:10 – 12:20 PM
12:20 – 1:10 PM
Dave Bethers – Vice President of Product, TCN
1:10 – 1:55 PM
Scott Brownlee – Operational Strategy, Arcadia Recovery Bureau
Brian Grimes – President, Credit Bureau Services of Iowa, Inc.
Bill King – IT Manager, Beyond Vision
1:55 – 2:00 PM
Watch: 5 Reasons You Can’t Miss C3
Frequently Asked Questions
C3 is a user group conference powered by TCN that allows individuals and companies to come together to connect, communicate and collaborate. It features speakers who will help educate attendees on industry trends and the best way to utilize TCN’s cloud-based software to achieve contact center goals.
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999 and based in St. George, UT, TCN supports billions of interactions every year between call center agents and customers.
C3 will take the average TCN user and turn them into a power user. It provides key insights into features that are currently untapped and full of growth potential. You can expect to gain valuable industry insights and inspiration from keynote speakers. When you register, you will also receive a complimentary swag box to help you get ready for C3.
C3 is happening virtually on January 19, 2022. This one-day event will be exclusively online, with on-demand viewing available at a later date.
The C3 2022 agenda can be found online.
Due to the continued challenges and logistics of COVID-19, TCN’s C3 conference will be held exclusively online. No travel is necessary.
When circumstances allow, future events will be in-person.
To prepare for C3, make sure you register ahead of time and write down any questions you might have about compliance or contact center software to ensure you are ready to participate in the sessions.
Let’s get you registered, it’s free.
Welcome to C3 2022!
We are excited to kick off TCN’s inaugural user conference and are thrilled about all the opportunities to connect, collaborate and communicate.
This virtual all-day free event will allow you to learn with industry experts, call center managers and other paneled guests about how to look to the future of the call center world.
Save the Date
January 19, 2022 | 9:00 AM – 2:00 PM MST
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